The Western Reserve Group offers a comprehensive and competitively priced portfolio of personal, farm, and commercial insurance products. The products are backed by experienced employees dedicated to providing the best possible products and service to agents and policyholders.

Privacy Policy

The Western Reserve Group

Privacy Policy

Western Reserve Mutual Casualty Company
Lightning Rod Mutual Insurance Company
Sonnenberg Mutual Insurance Company

The privacy of your personal information is a corporate priority and important to us. We collect personal information about you for the purpose of underwriting insurance policies, payment of claims and to help us provide a better level of service. We will protect the security and confidentiality of the personal information we collect. The privacy policy of Western Reserve Mutual Casualty Company, Lightning Rod Mutual Insurance Company, and Sonnenberg Mutual Insurance Company, collectively known as the Western Reserve Group, is presented below.

The Personal Information Privacy Policy of the Western Reserve Group

Information that personally identifies you or your accounts is personal information. We do not disclose personal information to third parties, except as required or permitted by applicable law, regulation or your prior authorization. For example, we:

  • Share claim history with consumer reporting agencies.
  • Provide limited personal information to independent claims adjusting firms, experts and attorneys to assist in processing insurance claims.
  • Obtain medical reports related to injury claims with your prior authorization.
  • Share payment history with collection agencies on delinquent accounts.

We do not sell your personal information to anyone.

We obtain non-public personal information about you from the following sources:

  • Information we receive from you, such as information on applications and other forms, that may include your name, address, payment authorization and social security number.
  • Information about your transactions with us such as amounts owed and payment history.
  • Information we receive from consumer reporting agencies for example motor vehicle reports, credit reports, insurance score and claim history.

We continue to evaluate our efforts to protect personal information and make every effort to keep your personal information accurate and up to date.

  • Please contact us if you identify any inaccuracy in your personal information.

We restrict access to non-public personal information about you to those employees, agents, and other parties who need this information to provide products and services to you. We maintain physical, electronic, and procedural safeguards to guard your non-public personal information.

We will provide notice of changes in our information-sharing practices.

  • If at any time in the future it is necessary to disclose any of your personal information in a way that is inconsistent with the above stated policy, we will give you advance notice of the proposed change so that you will have the opportunity to opt out of such disclosure.

If you have any questions or concerns, please write us at:

Western Reserve Group
2865 Benden Drive
Wooster, Ohio 44691