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The true value of any insurance company is embedded in the foundation of their claim philosophy. At WRG, our commitment to "treat each customer in a way that we would like to be treated", is more than a cliché, it is fundamental to the way we do business.
We recognize that an insurance policy is more than a mere financial transaction, it is a commitment of trust and an opportunity to make good on our promise to protect our insured at a time of misfortune.
Our approach to claim handling is simple: Provide prompt and fair claim service, delivered by an experienced staff who are responsive and sensitive to our insureds.
How do we measure up to our customers' expectations? A recent survey of first party losses indicated a 99% approval rating. Here are just a few of our recent customers' comments:
"We were very thankful for the efficient manner in which our claim was handled. I can't say enough good things about Western Reserve Group. You have come through with flying colors in both our automotive and home needs. We can't thank you enough."
"This was the first time we have ever used our insurance; we are glad to have you for our insurance company."
"I was very impressed with the quick and courteous service I received – so impressed I've mentioned Western Reserve Group to several friends."
"I was truly so happy not to have a fight on my hands. The representative was very prompt and very kind. Thank you so much."
"Insurance claims are things that nobody wants, but your promptness and great service is something that makes things easier."